Ep #30: The Interview with Kim Hall, Founder of Physio2U

 In Podcast

Kris talks with Kim Hall, founder of Physio2U, the largest in-home physical therapy company in Western Canada. As a trained physical therapist, Kim has worked hard to develop her business acumen and her leadership and entrepreneur skills.

Biography

Kim Hall of Physio2UAfter establishing her career in the public health system in Canada, Kim recognized a gap in the provision of in-home, private rehabilitation services. She started Physio2U in 2012, and it has grown to be the largest in-home physical therapy company in Western Canada.

Since Kim is a trained physical therapist, she has worked hard to develop her business acumen, leadership and entrepreneur skills. In 2016, she was winner of Western Canada for the Canadian Women Entrepreneur Awards and in 2017 she was recognized as a YWCA Women of Distinction for Entrepreneurship. Kim also contributes to her industry as a member of the Board of Directors for the College of Physical Therapists of BC and as a mentor for internationally educated physiotherapists through the University of British Columbia.

What you’ll find in this episode:

  1. What Kim’s business growth has required she learn about herself.
  2. Advice for those who feel they don’t have time to build out the various systems in their business that allow them to move into an overseeing role.
  3. “You have to live it to give it.” – Kris
  4. The unexpected thing that Kim learned.
  5. Why Kim thinks it’s challenging to manage adults/professionals.
  6. “Until you clear your mind and emotions of this extra stuff that we all bring, you won’t be able to be an effective manager.” – Kim
  7. “I’ve learned that other people don’t work as hard as the founder does.” – Kim
  8. “You have the choice, and you can create the life you want.” – Kim
  9. “A lot of people quit because of the people part.” – Kris
  10. “Continue to dream big and imagine the life you want to create for yourself. Then make sure you create step by step goals in order to get you there.” – Kim

Featured on the Show and Other Notes:

  • Kim’s website – Physio2U
  • Physio2U on Facebook
  • Kim on Instagram
  • Physio2U on LinkedIn
  • Kim’s YouTube
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Podcast Transcript

Kris Plachy: Hey everyone. I’m Kris Plachy and this is How To Lead for Female Entrepreneurs and Founders because the best way to grow a business is to grow the person who’s running it. Let’s go ahead and get started.

Kris Plachy: Welcome, welcome. I’m so excited to share this podcast interview with you all this week. In this week’s episode. I am interviewing Kim Hall and Kim Hall is the owner of Physio2U, which is the largest in-home physiotherapy company in Western Canada. I can’t even tell you how incredibly wonderful it’s been to work with Kim. Kim is a student, and she studies, and she learns. And of all of the people that I’ve worked with over the years, she is always the most prepared and the most thoughtful about her work with me.

Kris Plachy: What I’ve appreciated so much from the very, very first day she started, I’ll never forget thinking, oh, this is going to be fun. She’s going to up my game. Right? Because she does her work and shows up and each call, she’s prepared. She has thoughtfully considered what does she want to talk about? She’s taken the tools that I share with her and the other women in the program and applied them. And then she comes with questions.

Kris Plachy: And so I think Kim is such an incredible role model for the effort and work and commitment it takes to build your leadership skill. And what’s so wonderful to watch is how Kim’s business just continues to grow and expand. We were just celebrating, this past couple of weeks, that she’s signed a lease on a brand new space that’s gorgeous and beautiful and such a wonderful representation of her and the work she wants to continue to do in the world. And she really puts the thoughts about what she’s trying to do with her patients, through her physiotherapy team, really in the forefront of what she does. So not only is she been developing the leadership skill to build her team, but she is a leader in the space that she works in. And she’s just a joy to work with and frankly, to learn from, through this whole experience. So I’m really excited to bring this interview to you and share Kim with you. And I will get started right now with sharing the interview.

Kris Plachy: Okay, everyone. I’m super excited. Welcome. Welcome to Kim Hall of Physio2U. She has a wonderful physiotherapy practice up in Vancouver. And Kim and I have known each other for, what? Almost a year?

Kim Hall: Eight or nine months.

Kris Plachy: Eight months. Okay. She knows for sure. And, oh my gosh, it’s been wonderful to know Kim. She’s done some incredible, incredible work and in fact what… I have a few physiotherapists that I have worked with here and a couple of doctors actually, and what I have found about you guys… I think I’ve told you this. Maybe I haven’t. Is that I don’t know if it’s because you have a little bit of a science kind of brain, right? Because you obviously had to get through some serious science work to do what you do, but you guys are some of the best clients I have because you’re so thoughtful about how you go through all the work.

Kris Plachy: Like you just follow the plan. Like, okay, I’m going to do this and now I’m going to do this and now I’m going to do this. And so it’s my creative clients who are in more of a creative work, they tend to be like, oh, maybe I like to do it this way. And so they don’t follow the plan. And so they don’t honestly get the same kind of results that you guys do because you’re so much more focused on the plan. So have I ever told you that? Maybe I have.

Kim Hall: Yes. And you’ve also described my brain as very analytical.

Kris Plachy: Yes. Yeah. And I can see it thinking. I can see when you’re like, wait, computing, computing, computing, right? You’re putting it all together. So good. I’d love it. I’m envious of it. I wish I had a little more analytical brain.

Kim Hall: Oh, thank you.

Kris Plachy: So, welcome. Welcome to you Kim Hall. Why don’t we go ahead and just have you get started by telling us about your business and a little bit about yourself.

Kim Hall: Sure. So I am a physiotherapist in Canada and I established my career in the public hospital system. And while there, I saw that we weren’t doing things as efficiently as we could have, and funding started to become very strained, and we were pushing people out the door weaker and sicker than ever before. And so I saw an opportunity to create a business that would provide in-home physiotherapy services on a private basis. So I wrote a business plan and interestingly, my initial business plan had myself and five other physiotherapists, and now it’s myself and 17 other physiotherapists that are providing in-home physiotherapy services in several cities. So we mostly help seniors and orthopedic trauma clients. The people that have trouble getting up the door to go to a clinic for rehabilitation.

Kris Plachy: And how long have you had your business?

Kim Hall: Almost seven years.

Kris Plachy: Almost seven years. And so you went from just you… How many did you start with when you just launched?

Kim Hall: Just myself.

Kris Plachy: Yeah?

Kim Hall: Yeah. And within six months I needed help. I tried to recruit other physiotherapists to join me. But no one wanted to take a risk, at the time. I did find two foreign trained physios. So they worked with me in a support worker role until… At the 14 month mark is when I finally convinced another registered physiotherapists to join me and he’s still with me now.

Kris Plachy: That’s awesome. That’s actually kind of rare when people who start with you stay with you that long. So, that’s good news. And now you have 17 physiotherapists total?

Kim Hall: Yes. And there’s 24 people in the company, so we have some other support staff in the office and marketing.

Kris Plachy: That’s so good. So you’ve built this wonderful business over seven years. What is it that you think drives you?

Kim Hall: Oh, I am so passionate about helping people, and I love my work as a physiotherapist. I knew that there were so many people to help out there, and I wasn’t going to be able to do it alone. So I needed to build a team. I needed to build a company that could help hundreds of people or thousands of the people, all the people that needed our help to have better lives, to recover fully from their injuries or their chronic disease, and to live a better quality of life.

Kris Plachy: Yeah. You know, I know I’ve told you this several times. My husband’s a physical therapist here in the states and he has his own business. And you certainly can see all kind of levels of care in this space. And I appreciate what you said about that in the hospitals you could just see they weren’t getting what they needed, and you took the initiative to find a place to exist and do work in the world for people who really need it. Right? And it’s such a great kind of work because the more successful you are, the more people you’re helping. Right? I think you can have such an incredible relationship with your own success because it’s a symbiotic relationship, right? You’re not injuring people by becoming more successful. Not that you ever would, but, right? Like it’s such a great business model.

Kim Hall: That’s right. And yeah, with the people we’re impacting, we’re also impacting their caregivers and their family members in a positive way. And even some of the hospitals are becoming fans of our service because they recognize that we’re decreasing admissions to the emergency room. We’re decreasing the length of stay when people are in hospitals. So that’s a win-win situation for everyone involved in the life of a senior.

Kris Plachy: Yeah. Now do you have a physical office that you go into? Because I know you do in-home care. So do you actually have an office where your administrative team is or…

Kim Hall: Yes, we do have an office for our administrative team. So when I started Physio2, and it was just myself, we had a home office. And about three years in, two of the administrative people would come to my house every morning and I would often… We’d have our pow wow, I’d put some laundry on and be like, okay, bye. I’m going to go see clients now. And it just became obvious that if I really wanted to grow and scale, I was going to have to move outside of this home office. So at first it was a bit nerve wracking to start spending over a thousand dollars a month on rent for an office space. But I’m very glad I did because the growth has been enormous since we moved into our office space about four years ago. And we’re actually now looking for bigger office space because we’ve outgrown our current space and need another desk for another admin assistant and need more cupboards for our marketing materials, et cetera.

Kris Plachy: Yeah, so fun. Right. And it’s interesting. We go through these phases of growth and we resist them, right? And it’s usually always about money. It’s always about the expense of something, right? But of course that was such an investment in your business, and now, the business, it like expands to fill the space, right? So if you were in a small space, then you give it more space, and it expands to fill that space.

Kris Plachy: So you have 17 physiotherapists now. Do you have a goal for yourself in mind, like maybe over the next couple of years in terms of how much more growth you want to have or…

Kim Hall: By the end of 2019 I definitely know I need four more physios. Recruitment is an issue in Canada for physiotherapist. So, I have to get more creative in my recruitment strategies. But the growth is unlimited for any businesses to do with helping the elderly and healthy aging are just going to be so successful in the next 20 years. So I haven’t thought about a specific number because I know it’s limitless in the next 20, 30 years. In my working years, this space is just going to continue to grow and grow and grow. The average age of our current clients is about 80, and the baby boomers right now are basically 70, 71, 72. So once they hit 80, the demographic for our clientele is just going to explode. And I can see us needing a hundred physios or more.

Kris Plachy: So let’s talk about you then a little bit because obviously you’ve gone from being a solopreneur to managing a very healthy business. And so, what has this growth called upon you to learn about yourself as you’ve grown and expanded and as a business?

Kim Hall: It’s been really important for me to be aware and learn what my strengths are and what my weaknesses are. Because one of the most important things when it comes to building a business is building systems. So in my case, being a physical therapist, I was able to build the service side, or the product systems, at Physio2U really well. And people either need to learn themselves, hire a consultant, or hire an employee who is an expert at all the other things that’s needed in order to build the other systems because it’s not possible to be an expert at all. So I was very fortunate to have my sister who is an accountant, help me early on in the business. So the finance and administrative systems at physio two you have really strong foundations. And where I am working on the most, and where your program has been able to help me, is with the leadership and HR. Managing and inspiring people is tough. And your coaching group program has taught me so much and now I’m still practicing to become a better manager and a better leader.

Kris Plachy: Yeah. You know what I love about the work that we’ve done right? Is it’s kind of like when you first get started, it’s just learning the things and getting your mind around concepts and ideas. And then what you’re so good about, Kim, is you’re always are trying to wrap it back around like, okay, well I have to do this with a particular employee or I have to make this decision. Or you know, you’ve done everything from your comp plan, to how you schedule people, to the paperwork and the administrative things that people do, to how you hired a whole new group of people, right? With your community manager, I think is what you call?

Kim Hall: Community Relations Coordinator.

Kris Plachy: Yeah. So you’ve done all the things and you’ve… I wish for listeners listening, Kim really has, like she said, because she had a system that she understood as a physiotherapist, she’s done the same work as the manager of her business. Which I think a lot of a lot of entrepreneurs resist that part. And you reference like a lot of entrepreneurs just want to hire someone in to do that part. Right? But because you’ve done the work at that level for all of the different positions that you have and everything, it actually does get easier to hire somebody to do that work once you’ve done it yourself. Right?

Kim Hall: Yes.

Kris Plachy: Yeah. Because it seems like it’s reasonable for us to anticipate at some point you’re going to have somebody who oversees the physiotherapists.

Kim Hall: Yes. I actually learned an expensive lesson last year. So I had recognized that the time involved for managing all the physiotherapists was increasing, and it wasn’t my favorite part. I really wanted to be able to do more clinical work. To be a physiotherapist and help clients. So I created a role that I didn’t really have good KPIs or expectations for. Hadn’t done it myself in a systemized way. And I hired someone for this role. We called it the therapist support manager, and it failed miserably. And I recognize she didn’t necessarily have the skills to do the job. But I also didn’t lay things out clearly for her and didn’t have set schedules and expectations and KPIs in place. So, had to let her go. And now I am the therapist support manager and while I’m in this role, I’m creating the KPIs, creating the expectations, and I’ll have a much better idea of the type of person I need to fill this role when, someday, it comes time to the hiring for it.

Kris Plachy: Once you’ve done it. Isn’t that so interesting? So what would you tell… Because so many women I talked to would say I don’t have time for that. I don’t have time to do that. Right? And they’re right. They don’t have time to do that. Right? But I think in a lot of cases they’re also still, using you as an example, they really are still full time therapists. They’re still in that full time technical role. That person who just is like, yeah, I don’t have time for that. I can’t do that.

Kim Hall: My advice for that person is you’re only going to be able to grow so much, or you’re going to really stunt and limit your growth if you don’t take the time to build out that system it is possible to hire experts who do have the knowledge to do that, but that’s going to cost you like $500 an hour. Most people are hesitant to spend $25 an hour on a new employee. So I think it’s really important to do the role yourself, at least for a short while, and set the KPIs, set the expectations. Maybe you could hire a consultant to help you set those KPIs and expectations, but unless you make the time you aren’t going to grow.

Kris Plachy: Well, in either case, you have to, right? That’s what I tell people even when they want to hire me. If you’re not sure what the result is that you want from your business, there’s no reason for you to hire me. Right? You’re the one who’s in charge of your business. Don’t hire a consultant and think they’re going to come in and tell you what the result should look like. That’s not going to get you what you want because that’s the part where entrepreneurs want people to read their mind, right? We’re really kind of bad like that. Because we just think everybody thinks like we do. So you have to be clear about what you want for your business. You have to be clear about the vision that you have. You have to be clear about what you’re trying to achieve. And then, if you need some help, right? Like in your case, you needed help figuring out how to lead and manage your team.

Kim Hall: Yes.

Kris Plachy: Okay. I do that. So you hired the right person to help you with that. If you wanted to just feel better as an entrepreneur, that’s too vague. Right? And I like the example that you shared about your sister because the bookkeeping, and the accounting is typically one of the first things people hire. Right? Now you hired a sibling, which it sounds like it went well, but a lot of times we hire our bookkeeper, our accountant, and we just completely abdicate it because we think they’re the experts. And entrepreneurs don’t pay attention to their money. It’s almost like they hide from their money. Like they don’t want to know what’s happening with their money. Right? I’m guessing that’s not true for you.

Kim Hall: No, it’s not true for me. I’ve always had a good relationship with money and budgeting and I, in part, opened this business because the financial investment and the risk was low. The financial risk was low, so that was part of my attraction to setting up an in-home physiotherapy practice.

Kris Plachy: Yep. Yeah. I mean at the worst, right? Like this is… I have a girlfriend and we always have these conversations. Like worst case scenario, you could always just be a physical therapist again, right? That’s the thing about having like your own technical skills. You know, you can always do that. But we have to watch as entrepreneurs like you hiring a therapy, what’d you call it? Therapist?

Kim Hall: Therapist Support Manager.

Kris Plachy: You hiring a Therapist Support Manager was an example of you doing what a lot of women do, which is you trying to sort of abdicate part of the business because you don’t want to-

Kim Hall: Deal with it.

Kris Plachy: Deal with it. Yeah. And if those are your words that come out of your mouth when you’re talking to a girlfriend with a glass of wine, I just want to get someone on board who can handle this because I don’t want to deal with it, then I want you to hear my voice and Kim’s voice saying that is absolutely the wrong plan. That is not the results that you want.

Kim Hall: It will not get you the results that you want. Not at all.

Kris Plachy: Just trust us. Because I’ve seen that with every single one of my clients does that. Every single one of my clients. It’s even like if you want an assistant. If you want an assistant, you have to be your own assistant. You have to know what do you want. What do you want from supporting yourself. Right? And so I know myself really well, but I have to be able to communicate what that even looks like to someone else. Before I would ever just abdicate it to someone and say, can you just come take care of me? Because that’s what I really want. I just want a handler. I want somebody to like be in charge of me because that can work out so well.

Kim Hall: Right. And interestingly, the month I terminated the Therapist Support Manager was the same month that I found you and signed up for your program right away. And for the listeners, if they want to know, no, I still haven’t built out the role to the extent that I want to, to be able to hire another therapist for the port manager. It’s been seven, eight months and I’m still working on it and I’m confident I will get there. But I don’t know exactly how long it’ll take me to get there, but it’s going to be over a year and a half for sure.

Kris Plachy: Well, see, what’s so cool is like, because every time you come to one of the coaching calls that we have, you want some coaching on a decision or something that’s been challenging for you. And I really want people to understand that what I watch in my entrepreneurs who are most successful is by you doing that… You know, I have a motto. You have to live it to give it. As soon as you’ve really gotten to the point where you know you could handle all the things, that’s when you know you’re ready to bring that kind of a person into the team. Right? Because they’re going to have all of the same issues that you’re having.

Kim Hall: And I’ll be managing them.

Kris Plachy: Yes.

Kim Hall: So all the management skills that I’m learning right now are still going to help me be an effective leader because I’ll always be managing the office manager who’s managing all the admin staff in the office. I’m going to be managing the marketing personnel as well as the Therapist Support Manager who’s managing the therapists.

Kris Plachy: And then there’ll be managing someone who’s managing other people.

Kim Hall: Yes.

Kris Plachy: Which is even more interesting. Right? Because now it’s not like direct control. Now you have to influence and have have control over circumstances, or what you think would be control, through someone else, which is one next layer.

Kim Hall: Yes. And your coaching group program has taught me some of those skills and we do cover some of those things in the modules. So I appreciate that.

Kris Plachy: Managing and coaching managers. That’s good times too. That’s fun.

Kris Plachy: Okay. So, what would you say has been the most unexpected thing you’ve learned by having now the scaled business with lots of people in it and having to actually do not just the treatment of the patient, but the managing of the people. What is been sort of the unexpected thing that you’ve learned? Like you didn’t think you’d ever need to know, naively.

Kim Hall: The thing I thought I would never need to know is how to manage people. So I started this physiotherapy business. The physiotherapists in Canada have masters degrees, in the US they have doctorates, they’re registered professionals, they’re licensed, they’re grown adults. I didn’t think that they were going to need managing or, or very little managing. But people are people and no matter what your education is, or your skill sets, or your socioeconomic status in life, people will always require a level of management and leadership.

Kris Plachy: Interesting.

Kim Hall: Yeah. This has been the biggest surprise to me is seeing how difficult it is to manage people and how unique the skill sets are. So yeah, your coaching group program resources has been instrumental in helping me-

Kris Plachy: We’ve gotten through a few, haven’t we? So, why do you think it is challenging to manage adults, professionals?

Kim Hall: I guess because we all come from different backgrounds, we’ve all grown up differently. We all carry our own baggage. And so to understand another adult with your perspective, and your lens on life, and your stories is challenging. You’ll never be able to know exactly what’s happened to them, and how they feel, and what stories they’re telling themselves about certain circumstances or situations. So until you kind of clear your mind and clear your emotions, even, of all of this extra stuff that we all bring, you won’t be able to be an effective manager.

Kris Plachy: Yeah. That’s so well said. I think that there’s a lot of assumptions that go on, right? Just like you said. That I just assumed they’re professionals and they have all this education. Like, they’re going to be a certain way. And then, I think knowing that you’re never going to necessarily see eye to eye, you know? I always think it’s a wonder we really can communicate it all anyway, because we all really do have such different ways of thinking about the world.

Kris Plachy: But that’s why level setting expectations and KPI and goals, you know, what you expect of people who work for you, and doing so as clearly as possible, is so valuable. Because we may think 400 different ways about a lot of things, but as long as the reason that they walked through the door and, in your case, sort of figuratively walk through the door every day is clear. Now you both have something that you can agree on. It’s set between the two of you versus what you both think success looks like, or you both think production looks like, or you both think you know what great patient care looks like because I can imagine that’s different for different people.

Kim Hall: Yes.

Kris Plachy: And you’ve also learned, I think, that people’s reasons for working are very different than maybe your reasons.

Kim Hall: Yes, and I’ve learned that other people don’t work as hard as the founder does. There are some workaholics out there who are amazing. Some on my team are amazing. But on average, just other people aren’t going to put in the same hours and the same amount of time as you will. So you need to accept that.

Kris Plachy: Yeah. It’s like truths we have to tell. Right? People don’t think like us. People don’t work like us. People don’t see the world like us. And there’s nothing wrong with that. There’s nothing broken here. There’s nothing wrong with them. There’s nothing wrong with me. But if I can be honest with myself about that, then I’m going to change how I show up. Right? And it does always start with you.

Kim Hall: Yes.

Kris Plachy: It really does. As much as we want it to sometimes be all about them.

Kim Hall: Yes. I actually started Physio2 after a personal traumatic experience and I kind of was at rock bottom and there is post-traumatic trauma, but there’s also posttraumatic growth that people can experience. So fortunately for me, that was my experience. I was at rock bottom and thought, okay, well what do I want in my life? Like, I can create something from scratch. I can create my life from scratch. What do I want my life to look like? How do I want to live? And luckily I had lots of love and support from friends and family. So I was able to have the strength to create this business idea. And then seven years, I’m now leading a team that much larger than I ever thought. And we’re making more revenue than I ever dreamt was possible. And I’ve been invited to speak at the World Confederation for Physical Therapy in Geneva, Switzerland on entrepreneurship.

Kris Plachy: That’s so fun.

Kim Hall: Amazing.

Kris Plachy: So fun.

Kim Hall: Yeah. I think it’s so important to recognize that you have the choice and you can create the life you want.

Kris Plachy: Beautifully said. I love… You know what? And what I love about what you’re saying in the context of kind of on the heels of talking about people, right? Other people is imagine, those of you who are listening, if first of all, if when Kim hit these this moment in this… We call them sort of crucible moments, right? Where we have to make these big kind of life choices. Like, she hadn’t chosen to pursue her own business and helping others, how many people would have gone underserved? And then even as she went through these moments of growth that were very uncomfortable, right? I’m sure going from you to four people was hard, and getting the building to rent, and expanding to the point of having more patients that maybe not enough people, and systematizing things. All of these are moments in time where we get invited to decide if we want to keep going. And a lot of people quit because of the people part.

Kris Plachy: A lot of entrepreneurs, this is where they fail because they don’t do the work. I think there’s a lot of emphasis on how you deal with your revenue and how you do marketing and how you get clients and how you retain clients. And I don’t think any of that’s not important, but I don’t think there’s enough emphasis spent on how you learn how to deal with the people part. And you’re doing that and that’s what’s going to help you scale, five, six, eight times from where you are today. But imagine if you’d given up because it was hard. Like you hired the therapist manager and then you were like, forget that, I’m out. That was hard. I’ll just go back to treating patients by myself. This managing people thing is too difficult. It would be sad if you’d have given up because of that. I think.

Kim Hall: I would too, yes.

Kris Plachy: And then I wouldn’t have met you and I would’ve been really bad. I wouldn’t have liked that at all.

Kim Hall: Meet me, there.

Kris Plachy: Okay. So we’re just going to wrap it up here, but I’m wondering what final words of wisdom you would have to share. I know you do work with other women who are female entrepreneurs up in your community. Up in Vancouver. So what are some of the favorite things you like to share with women like yourself who are maybe getting started, or maybe if they’re kind of where you were. They’re five, six years in. They’re feeling a little haggard, a little tired, but you know, they don’t want to give up. What do you say?

Kim Hall: I would say to continue to dream big, and just imagine the life you want to create for yourself, and then make sure that you create step by step goals in order to get you there. Then you got to work on your systems.

Kris Plachy: Yes. It’s all about the systems. There’s business systems, and then there’s the my own brain and my own thinking systems, right? Like how you think about yourself and your business and as well.

Kim Hall: Yes.

Kris Plachy: A lot of times there’s your brain, there’s your money, there’s your systems, there’s your people, there’s all these things. All of those need constant up leveling.

Kim Hall: Mm-hmm (affirmative) Company culture.

Kris Plachy: Yes, all of it. Okay, so if people want to… If they’re in Canada and they need a home care physiotherapist, what’s your website? How do people find you?

Kim Hall: www.physio2U.ca.

Kris Plachy: And that’s two, the number two, right? And just U, the letter U, right?

Kim Hall: Yes.

Kris Plachy: Okay. Good.

Kim Hall: I also have physio2, T-O Y-O-U, dot ca.

Kris Plachy: Oh, you do. Good. smart. That’s very smart. And is there any other way people can stay in touch with you? Are you on LinkedIn or… I can’t remember.

Kim Hall: Yes. I’m on LinkedIn and I’m on Instagram, at Kim Physio.

Kris Plachy: Perfect.

Kim Hall: People are welcome to direct message me. They are welcome to follow me. I usually put a few inspirational quotes and we’ll share about my progress with business and my speaking.

Kris Plachy: And your rock climbing.

Kim Hall: Yes.

Kris Plachy: And you’re yoga poses. I follow Kim on Instagram. I think, was it this weekend you had the backpack yoga pose thing?

Kim Hall: Yes.

Kris Plachy: That was awesome. I love to… Kim is younger than me and has a much more interesting life. So I love Kim’s Instagram because she’s always climbing a mountain. There’s kayaking, some fabulous lake, or doing some fabulous yoga stuff. So she’s kind of very fun Instagram to follow. If you’re into that. Me, I’m over here going to soccer games and watching Netflix. But you know, it’s all good. All works out.

Kris Plachy: So, okay, well it’s been a lovely conversation. I’m so glad you hopped on with me today and I’m sure the listeners will get a lot out of learning from you and hearing your stories. So thank you for being here.

Kim Hall: Thank you so much for having me, Kris.

Kris Plachy: You bet.

Kris Plachy: Hey, don’t miss a thing. Make sure you join my community at KrisPlachy.com/connect. Once you join, you’ll get all the information on exclusive and private experiences that I’m offering to my clients. I can’t wait to see you there.

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